Shipping policy
Shipping Policy
Roast-to-Order Coffee & Fresh-Made Tea
All of our coffee and tea products are made to order. Coffee is roasted fresh and tea is packaged specifically for each order to ensure peak quality and flavor. We do not ship pre-made or warehouse-stored products.
Processing Time
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Orders require 3–5 business days to process before shipping
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Processing times may be longer during holidays or high-volume periods
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Orders are processed Monday–Friday, excluding holidays
Once an order has entered processing, it cannot be modified or canceled.
Shipping Methods
Orders ship via USPS or UPS, depending on package size and destination.
Delivery Time
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Domestic U.S. shipping: typically 1–5 business days after shipment
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Total delivery time includes both processing and carrier transit
Shipping speed depends on order timing, processing, and carrier schedules.
Tracking
Tracking information is provided once your order ships. Orders may briefly show “Pre-Shipment” while awaiting carrier pickup.
Expedited Shipping
Expedited shipping is not available. Our products require time to prepare properly to ensure freshness and quality.
International Shipping
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International shipping is available at calculated rates
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Delivery times are not guaranteed
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International orders are non-refundable once shipped
Customs delays and additional fees may apply.
Freshness Promise
Every order is prepared after purchase so your coffee and tea arrive at their best—fresh, flavorful, and worth the wait.